Returns & Refunds

Becoming a claims adjuster is different for everyone. Everyone comes with a different background, has unique goals, and will complete the course work in different stages. Additionally, each state has it own set of requirements that can be complicated to understand. We rely on the due diligence of each student to understand what’s required for their state.

Customers may request a refund, (less shipping), within 48 hours or the close of the next business day*, whichever is longer. Customers may request a refund by contacting Major Adjusters at 312-883-2064 or emailing us at

We are responsible for providing accurate resources for insurance training to help customers pass their state exams. If you do not pass we will provide additional study materials at no cost to the customer.

In order to be eligible for a refund the following conditions apply:

  • Customer has spent less than 1 hour within the course
  • Customer has not accessed the Practice Exams
  • All physical materials must be returned to Major Adjusters in original, unused condition
    Returns must be postmarked within 10 calendar days of the refund request date
    • Refunds will not be granted for failure to complete study materials or failure to attend the lecture(s) when purchased. Access to online study materials will be terminated upon refund approval.

Our refund policy is subject to change.

*Business hours are 9 am – 5 pm.

Seen Locally Across Multiple States Lines

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